Introduction

Our website (our site) is www.blainesinteriors.co.uk

This policy (together with our terms of use and any other documents referred to in it) explains what personal data we hold about you and sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

Please read it carefully to understand our views and practices regarding your personal data and how we will treat it.

By visiting blainesinteriors.co.uk you are accepting and consenting to the practices described in this policy.

We are Blaines, a partnership.
Our registered office is at “10 London Street, Swaffham, Norfolk, PE37 7DG”  (we, us)

We are committed to ensuring that your privacy is protected and we strictly adhere to the provisions of the General Data Protection Regulation ((EU) 2016/679) (GDPR) unless and until GDPR is no longer directly applicable in the UK, together with the Data Protection Act 2018, any national implementing laws, regulations and secondary legislation as amended or updated from time to time in the UK, and any successor legislation to GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003 (Data Protection Legislation).

By completing the contact and consultation form and ticking the relevant boxes you are providing your consent for us to process your personal data. We will use the information that you give us to send you relevant emails containing Blaines news & marketing communications. Your information will be stored on our servers.

By entering our site and accepting cookies you providing consent for us to process your personal data.

Your right to be informed is fulfilled by our making this Policy available and our transparent explanation as to how we use your Personal Data.

Information we may collect

We may collect and process the following data about you:

You may give us information about yourself by filling in forms, on our site, or by corresponding with us by phone, e-mail, post or in person. This includes information you provide when you request a brochure, request a consultation, attend a consultation, and enter a competition, promotion, or survey. The information you give us may include your name, address, e-mail address and phone number, financial and mobility description and requirements.

Regarding each of your visits to our site, we may automatically collect the following information:

Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform.

Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number

We may receive information about you if you use any of the other websites we operate or the other services we provide. In this case, we will have informed you when we collected that data that it may be shared internally and combined with data collected on this site. We also work closely with third parties (including, for example, suppliers, manufacturers, sub-contractors, technical, payment and delivery services, advertising networks, analytics providers, search information providers, and credit reference agencies) and may receive information about you from them. These companies only have access to personal information needed to perform their functions and may not use it for other purposes.

How we use this data

We use information held about you in the following ways:

To carry out our obligations arising from any contracts entered between you and us and provide you with the information, products, and services you request from us.

To provide you with information about other products and services we offer that are like those that you have already purchased or enquired about.

To provide you, or permit selected third parties, information about products or services we feel may interest you.

If you are an existing client, we will only contact you (either via post, by e-mail or SMS, or telephone) with information about products and services like those which were the subject of a previous sale or negotiations of a sale to you.

If you are a new client, we will only contact you (either via post, by e-mail or SMS, or telephone) as you will have selected via our online form. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, you are free to withdraw your consent at any time by emailing enquiries@blainesinteriors.co.uk

To notify you about changes to our services. Although no communication will be released if this policy changes.

To ensure that content from our site is presented in the most effective manner for you and for your computer.

To administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes.

To improve our site to ensure that content is presented in the most effective manner for you and for your computer.

To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you.

To make suggestions and recommendations to you and other site users about goods or services that may interest you or them.

We also monitor website usage and provide statistics to third parties for the purposes of improving and developing our website and the services we provide via our website.
Please note that any such statistics and/or information provided to third parties will be made on a confidential basis and will not include information that can be used to identify any individual.

We may supply personal data to our trades and installation teams for purposes related to the supply of goods or services for which we have contracted.

For us to provide our products and services we need to process a certain amount of data, some of which is personally identifiable.

Cookies

In common with many other website operators, we use standard technology called ‘cookies’ on our website.  Cookies are small pieces of information that are stored by the browser on your computer’s hard drive and they are used to record how you navigate websites on each visit. They help distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and allows us to improve our site. Our website is designed with WordPress.com, to publish our site (including trends, news and projects). We collect user information from the website to monitor and improve user activity on the websites. We use Social Media Platforms for advertising and information via social media channels Facebook, YouTube, and Instagram. All data collected through these channels will follow that specific platform’s privacy policy.

Your Rights

Under GDPR, you are entitled to access your Personal Data (this is known as a “right to access”). If you wish to make a request, please do so in writing to the Partners at Blaines, 10 London Street, Swaffham, Norfolk, PE37 7DG. A right to access your Personal Data means that you are entitled to a copy of the data we hold on you, such as your name, address, contact details, date of birth, etc. This does not mean you are entitled to the documents that contain this data.

Under certain circumstances, in addition to your right to access, you have these rights:

The right to rectification, you are entitled to have Personal Data rectified if it is inaccurate or incomplete.

The right to erasure / ‘right to be forgotten’. Under certain circumstances, you have the right to request the deletion or removal of your Personal Data where there is no compelling reason for its continued processing. where the Personal Data is no longer necessary as regards the purpose for which it was originally collected.

The right to object is available under certain circumstances objection to processing based on legitimate interests, and direct marketing

The right to restrict processing is possible under certain circumstances. The right to request the restriction or suppression of your Personal Data. When processing is restricted, we can store the data but not use it.

We will respond to you within one month of receipt of a valid request.

Complaints about the use of Personal Data

If you wish to make a complaint about our handling of your Personal Data, you can contact the Partnership who will investigate further.

If you are not satisfied with our response or believe we are not processing your Personal Data in accordance with the law, you can complain to the Information Commissioner’s Office (ICO):

Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

You can also contact the Information Commissioner’s Office by visiting their website https://www.ico.org.uk

Any questions regarding the Policy and our privacy practices should be sent by email to enquiries@blainesinteriors.co.uk

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers, and affiliates.

If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.